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Frequently Asked Questions

e-Capsule™ Private Browser USB-SC

  1. What are the minimum system requirements for running e-Capsule™ Private Browser?

    Processor IBM PC or compatible with Pentium III 500-megahertz (MHz) or higher (Pentium IV recommended);
    Memory 64 megabytes (MB) of RAM (256 MB recommended);
    Operating System Microsoft® Windows® 2000 Professional SP4
    Microsoft® Windows® XP- all versions
    Microsoft® Windows® Vista
    Display 800 x 600 resolution, 256 colors minimum, (16-bit color recommended)
  2. How does the anonymous surfing feature of e-Capsule™ Private Browser help protect my identity?

    Using the anonymous surfing feature of e-Capsule™ Private Browser has the effect of handling your web traffic using Onion routing, a technique for pseudonymous (or anonymous) communication over a computer network, developed by David Goldschlag, Michael Reed, and Paul Syverson. Onion routing helps to reduce the risks of both simple and sophisticated traffic analysis by distributing your transactions over several places on the Internet, so no single point can link you to your destination. The idea is similar to using a twisty, hard-to-follow route in order to throw off somebody who is tailing you - and then periodically erasing your footprints. Instead of taking a direct route from source to destination, data packets take a random pathway through several servers that cover your tracks so no observer at any single point can tell where the data came from or where it is going.

    To create a private network pathway with Onion routing, e-Capsule™ Private Browser incrementally builds a circuit of encrypted connections through servers on the network. The circuit is extended one hop at a time, and each server along the way knows only which server gave it data and which server it is giving data to. No individual server ever knows the complete path that a data packet has taken.

    From the above description it is clear that the anonymous surfing feature of e-Capsule™ Private Browser may (and in most cases will) degrade your web browsing speed. It is for this reason that anonymous surfing is not a default feature, but can be activated at any time with a single toolbar click when deemed necessary.

  3. I forgot my secret Passphrase and I can't get into e-Capsule™ Private Browser anymore. Is there any way I can recover it?

    Unfortunately, there's no way to recover your forgotten Passphrase (except maybe using hypnosis…but we don't support this procedure). To resume usage of e-Capsule™ Private Browser you must completely uninstall and reinstall the application. This will allow you to resume using the application, but will also remove all the data previously stored in your encrypted user profile.

  4. I would like to keep two e-Capsule™ Browser sessions open simultaneously, but when I try to launch the application again I get an error message saying: "Another program instance is already running. Aborting".

    For security reasons, it is not possible to run two e-Capsule™ Browser processes at the same time. However, we see no reason why you should want to do this. In fact, the Tab-based browsing environment allows you to open as many web pages as you wish and to operate on them simultaneously with a high efficiency.

  5. Why can't I browse on some web pages?

    You need to check the Preferences of e-Capsule™ Private Browser, since there are a few settings that may cause this problem, such as having disabled the use of Java, Java Script or cookies. To check if this is the case, you need to open the Display Settings and Privacy Settings by taking the following steps:

    • Click on Edit (from the Menu bar) » Preferences » Display Settings and check the Enable Java and Enable Java Script options
    • Click on Edit (from the Menu bar) » Preferences » Privacy Settings and check the Allow all cookies option
  6. Why can't I display images from some Web pages?

    Web pages are made of text and of images. You can decide the extent by which to allow downloading and displaying images from Web sites. If you want to allow displaying all images you need to enable this option taking the following steps:

    • Click on Edit (from the Menu bar) » Preferences » Privacy Settings and check the Load all images option
  7. I'm connected to the Internet but e-Capsule™ Private Browser cannot access Internet and always returns the Address Not Found error message.

    We suggest you check the Proxy Settings in the Preferences window. In fact, you may have forgotten to properly configure these parameters in case your PC is connecting to the Internet from behind a proxy server.

    • Click on Edit (from the Menu bar) » Preferences » Proxy Settings

    As you will see, the Proxy Settings window allows you to manually enter the proxy data depending on the local network configuration under which you are operating. A quick attempt to fixing the problem is to check the Auto detect Proxy option and retry to load the web page. If you still cannot connect, you may try to enter the existing Internet Explorer settings found under the IE Tools menu at: Internet Options » Connections » Lan Settings. If also this doesn't help, then we suggest you contact your Internet provider or network administrator to obtain details on the proper connection parameters.

  8. I'm trying to view a web page with a flash animation, but nothing happens and I see a puzzle-like icon instead of the animation.

    To display Flash animations, e-Capsule™ private Browser needs a special Shockwave plug-in which can be obtained from http://www.adobe.com following these steps:

    • click on the puzzle-like icon
    • a new Tab now opens with information from the Adobe web site
    • click on the download button to obtain a file called install_flash_player
    • save the plugin installer somewhere on your PC or on a USB drive
    • launch the installer by double-clicking on it

    You should now be able to view the animation by simply clicking again on the puzzle-like icon from the first web site. Please note that while installing Shockwave Flash Player, your e-Capsule™ Private Browser must be open and running.

  9. I imported my Internet Explorer favorites into e-Capsule™ Browser some time ago. Since then I added several other bookmarks. Is there some way I can export these bookmarks and load them back to IE?

    Yes. To export all your e-Capsule™ Private Browser bookmarks as an HTML file you need to follow these steps:

    • Click on Bookmarks (from the Menu bar) » Manage Bookmarks

    This will open the Manage Bookmarks window. Now click on the File menu item, select Export Bookmarks to HTML format, and choose the location where you wish to save the html file.

    You can then import this file into Internet Explorer by launching the Import/Export Wizard selecting Import and Export… from the File menu of IE.

  10. Who can I contact if I need technical assistance?

    The e-Capsule™ customer service can be accessed from the following web link: http://www.eisst.com/support/

    You can contact technical support also by sending a message to: Quick contact form, describing clearly the problem you are having, providing the steps to replicate it and including information on the PC operating system and application version.

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